Terms & Conditions.

Last updated: 29 July 2026

1. About Us

This website is operated by Evie Clark, Creative Hair Design & Beauty Spa (“we”, “us”, “our”), based at 2b/c Burnett Road, Streetly, Sutton Coldfield, B74 3EJ. By visiting this website or booking an appointment with us, you agree to be bound by these Terms & Conditions.

2. Appointments & Bookings

We work strictly by appointment. Appointments aren’t taken online through this website — every booking is arranged personally by calling 0121 353 9588 or emailing evie@evieclark.co.uk, so we can confirm the right treatment, timing and price for you.

3. Cancellations & Late Arrival

We ask for as much notice as possible if you need to cancel or rearrange — ideally at least 24 hours before your appointment — so that the time can be offered to another client. Arriving significantly late may mean we’re unable to carry out the full treatment as booked, and it may need to be shortened or rescheduled.

4. Patch Tests

Certain treatments, including colour and tinting services and lash treatments, legally require a sensitivity/patch test at least 24 hours before your first appointment (and periodically thereafter). We’re unable to carry out these treatments without a clear, in-date patch test, in the interests of your safety.

5. Pricing

Prices shown on this website are indicative and intended as a guide. Your exact price is always confirmed with you at consultation, based on your hair or skin condition, the specific service required and any products used, before any treatment begins.

6. Right to Refuse or Amend a Treatment

Our stylists and therapists may decline to carry out, or may recommend amending, a treatment where it would not be safe or suitable to proceed — for example due to a skin or scalp condition, a missed or failed patch test, or where a different approach would give you a better result.

7. Use of This Website

This website and its content — including text, images and the Evie Clark name and mark — belong to us or our licensors and are provided for your general information only. We take care to keep the information on this site accurate and up to date, but we don’t guarantee that every detail (including pricing and treatment descriptions) is complete or error-free at all times; your consultation always takes precedence.

Third-Party Links & Embedded Content

Pages on this site may include content from third parties, such as an embedded Google Map. We aren’t responsible for the content, availability or privacy practices of third-party services, and your use of them is governed by their own terms.

8. Limitation of Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, or for fraud. Subject to that, we won’t be liable for any indirect or consequential loss arising from your use of this website, to the fullest extent permitted by law.

9. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services or to this website. The current version will always be available on this page.

10. Governing Law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

If you have any questions about these terms, please get in touch — see our Contact Us page for details.